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Client terms

Client Terms of Use

Last updated September 27, 2026.

Audience: Client (the person a coach invites to use Hubabble's secure links to book, sign, pay, or join a video session).

Effective Date: September 27, 2026 · Version: 1.1

How to read this document

These are the terms for your use of the Hubabble surfaces your coach sends you. Your coach uses Hubabble to run their coaching practice. When your coach invites you to book a session, complete or sign a document, make a payment, or join a video session, you do that through a secure link Hubabble provides. These terms cover your use of those links and screens.

They do not cover your coaching itself. The coaching, its price, and what your coach promises to deliver are governed by your agreement with your coach. They also do not, on their own, cover the mechanics of paying your coach. Those are covered by the Client Payment Terms. This document sits alongside both of those, and it tells you who is responsible for what when you use the software.

We have tried to keep the language clear and human. Where a clause has to be precise to protect you or your coach or us, it is precise.

1. Who provides this software, and who you are paying

The Hubabble software is provided by Hubabble, LLC, a member-managed multi-member limited liability company organized under Oregon law. In these terms, "Hubabble," "we," "us," and "our" mean that company.

  • Principal office and notice address: 403 Portway Avenue, Suite 300, Hood River, Oregon 97031
  • Privacy and legal contact: privacy@hubabble.com
  • Governing law and forum: Oregon, without regard to its conflict-of-laws rules, with venue in Hood River County, Oregon.

Your coach, not Hubabble, is your contracting party for the coaching itself. Your coach is the person you are working with. Your coach sets the price, decides what you are paying for, and is responsible for delivering the coaching. Hubabble provides the software your coach uses to run their practice and to reach you. We do not provide the coaching, we do not set the price, and we are not a party to your coaching agreement with your coach.

2. What these terms cover

You reach Hubabble through secure, purpose-specific links your coach sends you. You do not need to create a Hubabble account. Each link is how we confirm a request is for you. These terms apply when you use any of those links and screens, including when you:

  • book a session with your coach;
  • review, complete, or sign a document (such as a coaching agreement or an intake form);
  • pay your coach through a secure payment link; and
  • join a video session with your coach.

These terms are about your use of the software. They are separate from, and do not replace:

  • your coaching agreement with your coach, which governs the coaching relationship, the price, and your coach's own policies (including any refund or cancellation policy specific to your coaching); and
  • the Client Payment Terms, which govern the mechanics of paying your coach through Hubabble.

3. Hubabble's role

Hubabble is the software in the middle. We make it possible for your coach to invite you to book, sign, pay, and meet, and for you to do those things securely.

  • We do not provide the coaching, set its price, or decide its terms. Your coach does.
  • For your personal data, your coach is the controller and Hubabble is the processor, acting on your coach's behalf. You interact with Hubabble's surfaces directly through the secure links your coach sent you, on your coach's behalf. How your information is handled is described in the Hubabble Privacy Policy.
  • When you pay, the payment processor (Stripe) handles your card details. Stripe acts as a subprocessor when it processes payments on the coach's behalf, and as an independent controller for its own fraud-prevention and legal-compliance purposes. Hubabble never sees or stores your full card number. The Client Payment Terms describe this in full.
  • When your coach meets you in a Hubabble video room, it is powered by a third-party provider that we keep fully behind the scenes. We do not name that provider to you, and you join through your coach's secure link. If your coach meets you on their own video tool instead (for example Google Meet or Zoom), you join through the link your coach gives you, and that tool's own terms and privacy notice apply.

4. Acceptable use

When you use the Hubabble surfaces your coach sends you, please use them only for their intended purpose: working with your coach. You agree not to:

  • use the surfaces in a way that breaks the law or infringes someone else's rights;
  • try to access, probe, or interfere with parts of Hubabble that were not shared with you, including other coaches' or clients' information;
  • share, forward, or try to reuse a secure link in a way it was not meant for, or attempt to reach a link that was not sent to you;
  • upload or submit anything malicious (such as malware) or anything you do not have the right to share;
  • attempt to bypass, disable, or defeat any security or access control, or to copy, scrape, or harvest data from the surfaces by automated means; or
  • impersonate someone else or misrepresent who you are.

If you use a Hubabble surface in a way that violates these terms, harms the platform, or harms another person, we may suspend or block your access to that surface. Because you do not hold a Hubabble account, this means access through the specific links involved. Your coaching relationship with your coach is separate and is governed by your agreement with your coach.

5. Intellectual property

The Hubabble software, the surfaces, and everything Hubabble provides to present them (the design, layout, text we wrote, and underlying code) belong to Hubabble or its licensors. These terms do not give you any ownership of the Hubabble software. You may use the surfaces only as needed to work with your coach.

The content your coach shares with you through Hubabble (for example, a coaching agreement, an intake form, or materials in your video session) belongs to your coach or to whoever your coach got it from, not to Hubabble. Anything you submit or sign stays yours as between you and Hubabble; you are giving your coach (not Hubabble, except as the processor that stores and transmits it on your coach's behalf) the information you provide.

6. The software is provided as is, and what we are responsible for

We work to keep the Hubabble surfaces secure and available, and to operate the software with reasonable care. We cannot promise the surfaces will always be available, uninterrupted, or error-free. To the fullest extent the law allows, and except for anything that cannot lawfully be excluded, the Hubabble surfaces are provided as is and as available.

This section is about your use of the software. It is distinct from:

  • your coaching agreement with your coach, which covers the coaching itself, its quality, and whether your coach delivers what you paid for; and
  • the Client Payment Terms, which cover the mechanics, responsibilities, and limits that apply specifically to paying your coach.

For your use of the Hubabble surfaces, we are not responsible for:

  • the coaching itself, its quality, or whether your coach delivers what you paid for (that is your coach);
  • the price, the refund policy specific to your coaching, or the terms of your coaching agreement (that is between you and your coach);
  • the acts or omissions of your coach;
  • the content your coach uploads, sends, or asks you to sign; or
  • the acts or omissions of the payment processor in its own independent-controller capacity.

To the fullest extent the law allows, our total aggregate liability to you arising out of or relating to your use of the Hubabble surfaces is limited to USD 100. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any non-excludable consumer rights you have where you live.

Each secure link is meant for a specific purpose and does not last forever. Some links expire after a set time or after you have used them. If a link no longer works, ask your coach to send you a new one.

We may update these terms as the surfaces evolve. The version that applies to you is the one in effect when you use the surface, shown by the Effective Date and Version above. When we make a material change, we will update those and, where required, show you the change before you continue.

8. Privacy

How Hubabble handles your personal information is described in the Hubabble Privacy Policy. In short, your coach is the controller of your information and Hubabble acts as your coach's processor, while Stripe handles your card details in the dual role described above and in the Client Payment Terms. Where these terms touch your personal information and anything here conflicts with the Privacy Policy or the Data Processing Agreement on a data-protection point, those documents control.

9. Contact

For a question about your coaching, your session, your price, or a refund, contact your coach first. Your coach owns the coaching relationship and is your contracting party for the coaching.

For a question about how Hubabble handles your information, or about these terms, contact us at privacy@hubabble.com.

These Client Terms of Use govern only your use of the Hubabble software surfaces your coach shares with you. Your coaching, its price, and its refund policy are governed by your agreement with your coach. The mechanics of paying your coach are governed by the Client Payment Terms. Where these terms touch your personal information, the Hubabble Privacy Policy and Data Processing Agreement also apply, and on any data-protection point those documents control.