- 01
The short version
You and your clients trust us with sensitive information. We treat that trust as the most important thing about Hubabble.
- We do not sell your data. We do not rent it.
- We use a small set of trusted partners (listed below) to run the service.
- You can export, edit, or delete your data at any time.
- We tell you, plainly, when something changes.
- 02
What we collect
From you, the coach: your name, email, the name of your practice, your billing details, and the content you put into Hubabble (your client list, session notes, agreements, website content).
From your clients, on your behalf: their name, email, phone (optional), session history with you, agreements they have signed with you, and payment receipts. They give this information to you. We hold it.
From everyone using the site: minimal technical information needed to keep things running, like the kind of browser used and the pages visited.
- 03
How we use it
To run the service. To keep your account secure. To send transactional emails (booking confirmations, receipts, password resets). To answer questions you ask us.
We do not train external machine learning models on your client notes. We do not share your data with anyone for advertising. We do not look at your notes except when you ask us to help, and only with your explicit permission.
- 04
The partners we depend on
We use a small set of trusted vendors to run Hubabble. We share only what each one needs to do its job.
- Hosting and database: services that store and serve your data securely.
- Email delivery: a service that sends booking confirmations and receipts.
- Video sessions: a service that handles your live coaching sessions.
- Payments: a regulated payments partner that moves money from your clients to you.
- Document signing: the service that holds signed coaching agreements.
We will publish the names of each partner before we open Hubabble to the public. They are all reputable, and we have data-processing agreements with each of them.
- 05
Your rights
You can view, export, correct, or delete any data we hold about you. Your clients have the same rights with respect to their data, and you can act on their behalf inside Hubabble.
To exercise these rights, email privacy@hubabble.com. We respond within seven days.
- 06
Security
All data is encrypted in transit and at rest. Access to the database is limited to a small number of engineers, and every access is logged. We require two-factor authentication on all staff accounts.
If we ever discover a security incident that affects your data, we will tell you within seventy-two hours, with what we know and what we are doing about it.
- 07
Children
Hubabble is built for adults running adult coaching practices. We do not knowingly collect information about anyone under sixteen. If you believe a minor's information is in Hubabble, write to us and we will remove it.
- 08
Changes to this policy
When this policy changes in a way that affects you, we will tell you by email and update the "last updated" date at the top of this page. You will always be able to read the previous version on request.
Questions about this document? Email hello@hubabble.com. A real person responds.